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Mirantis Enterprise Support

Trust the Cloud Native Infrastructure Experts

When you move to production with Mirantis cloud offerings or need expert support to meet your SLAs and efficiency targets, we’ve got you covered. After installation, we’ll help maximize your solution’s uptime and value.

BROCHURE

Support Subscriptions for Mirantis Platforms

Mirantis offers different annual enterprise support subscriptions to match the level of support you and your team need for successful deployment and operation of cloud native infrastructure, whether you choose fully-managed remote operations or prefer your internal IT Ops team to maintain cloud operations.

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Incident Response Times

Mirantis Product Support Options and Service Level Agreements

For our Mirantis products, we offer multiple levels of support tailored for cloud native infrastructure that is either fully managed by Mirantis or managed by your IT Ops team for business and mission critical workloads or development/ non-production purposes. Both OpsCare and OpsCare Plus include Lens for enhanced visibility into your infrastructure and provide you with “Always On” 24x7x365 proactive support.

OpsCare Plus

Guaranteed Outcomes

Up to 99.99% availability SLA for APIs

Deploy environment & applications in hours - not days

Deploy against Mirantis validated best practices

Always current releases ensure stability, security & uptime

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Enterprise Support for Open Source Technologies

Mirantis offers a range of enterprise support options for customers using open source cloud native technologies, regardless of the underlying infrastructure or Kubernetes distribution. Reduce the risk of running the Harbor open source container registry or KubeVirt open source virtual machine manager, with the assurance of enterprise support from Mirantis cloud native experts.

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THE TEAM AT MIRANTIS ROCKS.

It’s your willingness to work through the challenges that keeps us coming back for more.”

— John Sengenberger
Sr. Platform Architect, Netskope

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OpsCare

Your 24x7 Enterprise Support & Assistance

Support Availability: 24/7 continuous support

Lifecycle Management: Assistance as needed for deployment, updates, upgrades

Operational Assistance: Assistance as needed for operational tasks

Escalation Management: Quick resolution of escalated issues

Contact Methods: Phone, web, email

Subscription Commitment: Minimum 1-year subscription

Managed Operations: No

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OpsCare
Plus

Fully-Managed Remote Operations

Support Availability: 24x7 continuous support with up to 99.99% SLA

Lifecycle Management: Included with full management and planning

Operational Assistance: Included with enhanced support

Escalation Management: Enhanced SLA with quicker resolutions

Contact Methods: Phone, web, email

Subscription Commitment: Minimum 1-year subscription

Managed Operations: Yes, fully-managed remote operations

Additional Features: Designated CSM, Full ITIL Service Management suite, Monthly & quarterly reviews, Customer advocacy & roadmap planning, Alert management

Let’s talk

Contact us to learn how Mirantis can accelerate your cloud initiatives.