Mirantis Enterprise Support
Trust the Cloud Native Infrastructure Experts
When you move to production with Mirantis cloud offerings or need expert support to meet your SLAs and efficiency targets, we’ve got you covered. After installation, we’ll help maximize your solution’s uptime and value.
BROCHURE
Support Subscriptions for Mirantis Platforms
Mirantis offers different annual enterprise support subscriptions to match the level of support you and your team need for successful deployment and operation of cloud native infrastructure, whether you choose fully-managed remote operations or prefer your internal IT Ops team to maintain cloud operations.
Incident Response Times
Mirantis Product Support Options and Service Level Agreements
For our Mirantis products, we offer multiple levels of support tailored for cloud native infrastructure that is either fully managed by Mirantis or managed by your IT Ops team for business and mission critical workloads or development/ non-production purposes. Both OpsCare and OpsCare Plus include Lens for enhanced visibility into your infrastructure and provide you with “Always On” 24x7x365 proactive support.
OpsCare Plus
Guaranteed Outcomes
Up to 99.99% availability SLA for APIs
Deploy environment & applications in hours - not days
Deploy against Mirantis validated best practices
Always current releases ensure stability, security & uptime
Enterprise Support for Open Source Technologies
Mirantis offers a range of enterprise support options for customers using open source cloud native technologies, regardless of the underlying infrastructure or Kubernetes distribution. Reduce the risk of running the Harbor open source container registry or KubeVirt open source virtual machine manager, with the assurance of enterprise support from Mirantis cloud native experts.
THE TEAM AT MIRANTIS ROCKS.
It’s your willingness to work through the challenges that keeps us coming back for more.”
— John Sengenberger
Sr. Platform Architect, Netskope
OpsCare
Support Availability: 24/7 continuous support
Lifecycle Management: Assistance as needed for deployment, updates, upgrades
Operational Assistance: Assistance as needed for operational tasks
Escalation Management: Quick resolution of escalated issues
Contact Methods: Phone, web, email
Subscription Commitment: Minimum 1-year subscription
Managed Operations: No
99.99% SLA
OpsCare
Plus
Support Availability: 24x7 continuous support with up to 99.99% SLA
Lifecycle Management: Included with full management and planning
Operational Assistance: Included with enhanced support
Escalation Management: Enhanced SLA with quicker resolutions
Contact Methods: Phone, web, email
Subscription Commitment: Minimum 1-year subscription
Managed Operations: Yes, fully-managed remote operations
Additional Features: Designated CSM, Full ITIL Service Management suite, Monthly & quarterly reviews, Customer advocacy & roadmap planning, Alert management
Let’s talk
Contact us to learn how Mirantis can accelerate your cloud initiatives.
